Refund Policy

Our Commitment

At FirestickIPTVUK.com, we are committed to providing a stable and high-quality service. Our "Pay When You Are Happy" model allows you to test our service before making a payment, ensuring your complete satisfaction. However, we understand that issues can sometimes arise. This policy outlines the conditions under which a refund may be granted after a payment has been made.

Eligibility for a Refund

We will issue a full refund to a customer under the following circumstances:

• Prolonged Service Outage: If your IPTV service is non-functional or completely inaccessible for a continuous period of more than seven (7) days due to a fault on our end.
• Unresolved Technical Issues: If you are experiencing a technical problem that prevents you from using the service, have actively worked with our support team to resolve it, and the team is unable to fix the problem.
• Lack of Support: If you have made a reasonable attempt to contact our support team regarding a critical issue and have not received a response or an acknowledgment within a reasonable timeframe.

Non-Refundable Circumstances

We are unable to provide a refund in the following situations:

• Change of Mind: We do not offer refunds if you decide you no longer want the service after the purchase has been made. Our "Pay When You Are Happy" model provides ample opportunity to test the service before committing.
• Customer-Side Issues: We cannot provide refunds for issues related to the customer's own setup, such as a slow or unstable internet connection, incompatible device, or incorrect configuration that is not a fault of our service.
• Forgetting to Cancel: As our plans are a one-time payment and do not automatically renew, refunds are not applicable for forgetting to cancel a non-existent recurring subscription.

How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team through our Contact Page or by emailing us directly at support@firestickiptvuk.com. Please include your order ID and a detailed description of the issue you are facing. Our team will review your request and respond accordingly.